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Kim,
Perhaps if you keep skipping those windows, they
will notice that they are getting dirty, and get motivated to move that stuff
out of the way. If you are under contract with them, you don't have to
worry about them cancelling because you're not doing those certain
windows.
On the other hand, if the time saved by skipping
them 3 times equals the time spent moving the stuff on the 4th visit, you could
just call it a 'wash' and not risk annoying them by letting some of their
windows get dirty.
David McKeen Fish Window Cleaning 237 E. Main St. Kent, OH
44240 330-346-0200 addressis@removed
----- Original Message -----
Sent: Friday, December 09, 2005 9:10
AM
Subject: Re: [World] Commercial Interior
Service
Group,
I have a simular problem with a grocery store account i do bi-weekly.
They use the window ledges on one side of the entrance doors to display 'gift'
and related items in the floral section. Then to top it all off, they
push all type of displays of candles and other related tables of floral and
gift stuff. Every week, the day before i go to service them, i remind
the M.O.D. that i am coming by, and ask them to move the displays. More
often than not, the stuff is still in the same spot when i go back. I
have told them i cant take the time to move all the displays and put them back
because the service is done in the AM before the store opens, and it cuts too
close to opening. The days that the stuff isnt moved, those windows
dont get done. BUT the problem is that after 2 or 3 skips, the
windows start to look like crap, and i have to move the stuff anyway to
clean the windows. Under contract, i cant char ge anymore for moving the
stuff. I suppose the times skipped equals the times i move the
stuff. This is an example that the AM mgt. doesnt communicate
with the PM mgt., because nobody remembers being reminded about moving the
stuff.
Kim Little
Clear Carolina Window Cleaning
Candor, NC
"MERRY CHRISTMAS!"
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