Hello
Jason,
I am sorry for any
inconvenience this may have caused you or any
one at this facility. In the past most of the reason for sending out the
memo for the interior window cleaning is
to ask the office people to remove articles from window sills. Normally
we will move(or work around), and replace big planters, furniture from in front of the window to access
the windows for cleaning. A lot
of the time most of the things found on the window sills in offices are
personal items. I have been in offices that it would take 10 minuets to
remove all the items from five or six
windowsills, then to remember how to replace the items as they were
found can also be very difficult and time consuming. Then we have to take
responsibility for the
personal items if broken during the cleaning.
Because it is our job
to service the window, we feel that by
moving the items so we can clean the window with out harming the item it's
self we have successively completed
our task to clean the window. There for because most of the items found
on window sills are personal items will your company find it acceptable
to pay extra to replace the personal items as they were in the same potion on
the windowsill?
Then for our service to except responsibility
for personal items if damaged in the process of moving them and replacing
them. Most items are would be under the amount of our deductible for insurance
and would be replaced from profits. Other items can be pictures and
or pitchers frames of family, family photos can be costly to
replace, heirlooms an employee didn't want around the kids at home
so they put them on the window sill at the office. Our service excepts a lot
of responsibility to move these items from harm during cleaning because we
have to clean the window, then to replace them after cleaning adding even
more responsibility on our company for employee personal
belongings.
This is not in any way to say we are refusing to
except the additional work . However we will have to reconsider our pricing if
we are to add this additional time to every
location.
Please let me know if you would like to make any
changes to the way your service is completed.
Respectfully
What do you do when an employee said to you I had to
spend a extra 1/2 hour moving stuff from 4 window sills
today?s
Do you charge extra to spend all this time to move
& replace personal items?
Dose any one else just move it and leave
it?
We ask them to remove items in a memo and state
on a memo the we will remove items if we have to but will not
replace them.